Strategic Questions, Higher Engagement

Katie Williamson September 23, 2016

Every Total Rewards professional has the desire to improve employee engagement. But sometimes it’s difficult to know where to start. Should you conduct a company-wide survey? What questions should you ask? What do you do with the information?

The key to a successful employee engagement strategy is asking the right questions. Although you can throw out surveys all day long, unless your questions are centered on the right things, they become just one more document to file and a whole lot of useless information. In fact, a recent article by Deloitte states that “among 80 of the most advanced users of engagement surveys, only half believe their executives know how to build a culture of engagement.”

As leaders it’s important to assist others in their professional development, which means asking intentional questions and listening well.

Here are a few of our favorite strategic questions to improve employee engagement:

Questions for Advancing Careers:

Which projects have you enjoyed working on the most?
What would others on your team be likely to come to you for help with?
Are there strengths of yours that you feel are not being utilized?
What new responsibilities would you like to take on in the next few months?
What projects would you like to be more involved in?

For more questions about career advancement click here.

Questions for Dealing with Change:

What do you think about this new change?
How do you feel about this change? (the key here is to get their honest opinion)
What is your new role in this change? How does it affect what you’re working on?
In what way will this new change be challenging for you?
What would help you most in adapting to this change?

For more questions about dealing with change click here.

Questions for Measuring Motivation:

Can you see a clear connection between your work and the company’s goals and objectives?
What makes you proud to be a member of your team?
When something unexpected comes up, do you know who to ask for help?
Do you have the appropriate amount of information to make informed decisions?
Do you have a clear understanding of processes and procedures within the organization?

For more questions about measuring motivation click here.

While asking the right questions is important, it’s also vital that you listen well to the responses. There are so many ways that listening can improve the employee experience, including creating a trustworthy relationship between managers and employees that “are transparent and breed loyalty.” This is the key to success. You can ask questions all day long, but if you don’t actually hear and respond to employees, it is all in vain.

Are there questions you find more effective than others in improving employee satisfaction? What are some ways you’ve seen listening improve the employee experience? Leave us a comment below!

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Corporate Philanthropy: Serve a Good Cause, Make a Lasting Effect

Katie Williamson September 15, 2016

Corporate philanthropy is “the act of a corporation or business promoting the welfare of others, generally via charitable donations of funds or time.”

Over the years, corporate giving and employee volunteering has provided tremendous value not only to businesses but to society as whole.

There are various ways your business can provide philanthropic efforts:

Company-wide service day
Corporate giving (everyone receives $X to give to the charity of their choice)
Volunteer competitions
Matching gift programs
Volunteer grants

No matter what type of philanthropy you choose, here are a few ways giving back can increase employee retention and engagement:

Employees Learn Something New:

Looking for new and creative ways to develop your employees? This is it. Through volunteering, employees are provided opportunities to not only give back, but also learn something along the way. From improving their leadership skills to physically building a house, there are a variety of ways employees can serve their community and continue their professional development. By pushing them to give back, employees feel valued and trust that their employer is invested in their future.

Employees Feel Supported:

According to a Robert Half survey, 41% of employees are already volunteering in some capacity. In fact, many employers find that by either matching their existing donations or giving them the day off to participate in volunteer efforts they can show their support for activities and passions employees may already have. Consequently it’s an excellent way to see great talent doing great things.

Employees (Especially Millennials) Feel Good about Their Work:

The Millennial generation has a strong desire to make an impact in the world. Idealism? Maybe. But we can’t fault them for wanting to do meaningful work. For this reason, many companies are seeing employee engagement spike as they empower their employees to make a difference. In fact, one report states that over 90% of companies that participate in community involvement found positive correlations between volunteer participation and employee engagement.

Employees Bond with Each Other:

An obvious side effect of employees engaging in volunteer activities is that they learn to work together in a team. For many companies, cross-departmental cooperation doesn’t happen on a daily, weekly or even monthly basis. Volunteering can be a great time to learn how others in the company work and improve communication as a whole among departments.

Because we’re all about the perks, and corporate philanthropy is just one of many easy and inexpensive ways to engage and retain employees. Therefore by commissioning employees to give back, you’ll show them you’re invested in their well-being and their passions.

Is Your Office a Foreign Country? (Tips for Onboarding New Hires)

Katie Williamson August 4, 2016

Imagine stepping off the plane into a foreign country. The sights and sounds are unfamiliar: words written in a language you can’t decipher, people pushing past you spouting off strange colloquialism, and you may even find yourself surrounded by sideways glances and awkward stares.

Well, for many new employees, they carry these exact sentiments around with them their first week at work. As you seek to onboard new employees, keep in mind that they are outsiders fighting their way into this seemingly unknown territory.

Here are a few ways to make the transition a little easier for your new hires:

Make an Announcement

Don’t leave it all up to your new employee to make friends. Make an announcement on their first day. Maybe link to their LinkedIn profile and explain who they are, the position they are filling, and a little background information. It will provide a great jumping off point and give your current employees a reason to stop by and say hello.

Be Careful of Office Jargon

Listen, here at PerkSpot, we are just as guilty as the next guy at throwing around office slang. From perxicons to perkalerts, half of what we say needs to be filtered through some sort of strange decoder. But, when it comes to new hires, be sensitive to the fact that they are wrapping their head around a new product, business and environment. There is a lot to learn and part of that means learning a new language. Make sure to explain unfamiliar terms and steer clear of words that could be described in another way. Oh, and maybe just remove these from your vocabulary altogether.

Have Fun

My first day at PerkSpot was seamless thanks to some friendly coworkers taking me out to lunch. There is a delicate balance between making new employees the center of attention but also ensuring they are welcomed and included. Casual lunches or happy hours are a great way to get to know them in a low pressure environment. Plus, if you’re anything like our friends over at Southwest Airlines, having fun should already be a part of your company culture, so really you’re just inviting them to be a part of it!

Don’t forget, employee engagement starts from day one. Use these tools and more to make sure everyone has an A+ experience.

And if you really want to make them feel at home, check out our perks program. You can thank us later.

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The Hidden Challenges of Working Remotely

Katie Williamson July 18, 2016

A trend emerging in our 21st century workplace: the ability to “WFH”, or Work from Home. There’s nothing better than rolling out of bed, plopping yourself on the couch with your laptop, and getting to work.

Or so…. That’s what we used to think until we heard from employees who actually had the luxury to work remotely. Here’s what we found out.

Remote workers are often lonely.

There is something to be said about going into an office and seeing the same faces everyday. Working from home is often very isolating. There are few people to run your ideas by or even chat about that funny email you just got. In fact, Forbes reports that laughter in the workplace makes employees more productive.

Remote workers have a hard time getting things done.

While not only isolating, contrary to popular belief, it’s also hard to be productive when working remotely. When you collaborate on a project or try to solve an issue quickly, remote work presents new challenges. What is usually solved by turning around in your chair, might take over a day without that luxury. Of course, there are exceptions to this rule. For technical writers, developers and the like, working alone is necessary to get into an intense focus mode this type of work often requires.

Remote workers are not necessarily more engaged.

For many businesses, offering flex time is a luxury provided in hopes of increasing employee engagement and retaining excellent employees. However, what often happens is that these employees, especially those who are full-time remote workers, fall into the “out of sight, out of mind” philosophy. For many, they feel forgotten by their employer who previously may have been a great mentor and resource to them. They miss out on these resources by simply not physically being around.

While there are clear benefits to offering flex time for employees, it’s also evident there are new challenges arising with this popular perk.

Does your business offer a work from home policy? What challenges or benefits have you seen with this implementation?

The One Perk

Katie Williamson April 27, 2016

It’s no secret the 21st-century work environment looks a little different. From beer on tap and unlimited snacks to nap pods and open time-off policies, companies are striving to capture the attention of millennials with their extensive list of perks.

But, you don’t have to be a hip start-up or a trendy tech company to give employees what they want. There’s one highly underrated, but seriously important perk.

Every Employee Wants to be Appreciated

Each of us is born with different talents and skills. In fact, chances are you’re in your position because someone recognized your talent in one specific area and pushed you to pursue it. A quick “job well done” can go a long way in shaping our futures, especially when it comes to our careers.

Business Insider reports the average person spends over 90,000 hours at work in their lifetime. It’s no wonder we crave appreciation for the work we dedicate our lives to completing. No one wants to go through life wondering if they made a difference.

Treat employees like they make a difference and they will.

Jim Goodnight, CEO, SAS

Appreciating Employees means knowing their names.

One of the most obvious ways you can appreciate employees is learning their name. For those of us in a small office like PerkSpot, this isn’t a huge challenge. However, for larger companies, it’s even more important to take time to call employees by name. A simple “How’s your day going, Karla?” or “Nice work on the stats, Miles!” goes a long way. By giving positive, personal feedback the employee feels heard and believes their work is important to the success of the company.

Appreciating Employees means giving feedback.

One of the great things about appreciation is that it also provides an opportunity to correct as well. When you consistently and genuinely give praises, employees receive negative comments with more understanding. A well-balanced employee experience includes both corrections and commendations.

Appreciating Employees means significant ROI.

Employee recognition is free, making it the cheapest perk you can offer your employees. Plus, it’s also one of the most effective for productivity, employee happiness, and overall results. Undoubtedly, employee recognition is key to keeping employees engaged. We love Forbes’s definition of employee engagement: “Employee engagement is the emotional commitment the employee has to the organization and its goals.” The emotional commitment an employee feels comes from recognizing their accomplishments and attributing company success to their achievements. Increasing employee engagement through recognition can drive results as employees see the pay-off for their hard work.

Show your employees you appreciate them by providing exclusive discounts and recognition through PerkSpot!

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